FAQS

All prices listed on the site are in USD (United States Dollars).

Orders are dispatched within 24 to 48 hours from our nearest available global warehouse. Standard tracked shipping takes 7-14 business days. Tracking numbers are emailed automatically once your order has been dispatched. If you need assistance tracking your parcel, please contact our US-based support team at support@buyrcdroneoutlet.com.

We offer a 30-day guarantee strictly for defective or damaged items upon arrival. You have 30 days from delivery to request a replacement or refund by contacting support@buyrcdroneoutlet.com for return authorization. The customer is responsible for return shipping costs. Items that have been flown, crashed, soldered, modified, or damaged through misuse are non-returnable.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) at checkout through Shop Pay. In addition, orders placed using PayPal benefit from same-day processing for faster shipping and fulfillment, backed by PayPal Buyer Protection. Flexible pay-over-time financing is also available via Affirm.

Yes, you can cancel your order without any penalty as long as it has not been shipped. If the item has already been sent, please use our easy return system to initiate a full refund.

If you have mistakenly provided an incorrect address, please reply to your order confirmation email to confirm the error. Once you have verified the incorrect address, kindly notify us via email at support@buyrcdroneoutlet.com. If the address is incorrect, we can update it to the correct one within 24 hours. Please note that no refund will be given after the 24-hour window of submitting the incorrect address.

We provide FREE standard shipping on orders over $100. Orders are dispatched within 24 to 48 hours from our nearest available global warehouse. Standard tracked shipping takes 7-14 business days.

Our US-based support team is here to help Monday through Friday from 9:00 AM to 6:00 PM PST. Please reach out to us via email at support@buyrcdroneoutlet.com or call us at (951) 592-5658, and we will gladly assist you. Please include your order number if inquiring about an existing purchase.